FAQs

Clear answers for homeowners.

Common questions about what we do, what we do not do, and how scheduled preventive service helps keep home maintenance organized.

Frequently asked questions

Know exactly what to expect.

Are you a licensed home inspection company?

No. We are not a licensed home inspection company and do not advertise our services as a replacement or substitute for a licensed home inspection, specialized inspection, engineering evaluation, or trade-specific service. Our services are maintenance-focused, observational, and documentation-based.

Is this a replacement for a home inspection?

No. A licensed home inspection is a separate professional service, usually used during a real estate transaction or when a formal inspection report is needed. We provide routine preventive maintenance observations, service documentation, and owner support.

What is outside the scope of your service visits?

First Due Home Safety focuses on routine maintenance, visible safety concerns, and documentation. Our visits are not a licensed home inspection, code inspection, engineering evaluation, or licensed trade diagnosis.

We do not perform invasive inspections, open walls or equipment, verify code compliance, test for environmental hazards, or perform licensed electrical, plumbing, HVAC, roofing, or structural repairs unless specifically arranged through an approved vendor or contractor.

What is a Home Health Report™?

The Home Health Report™ is a cumulative record of your home’s maintenance visits, visible conditions, completed services, flagged items, recommendations, photos where included, and risk trends over time. Think of it like a CarFax for your home.

How often do you service your home and what is included?

Our Premium and Complete plans are serviced quarterly, so we visit your home four times per year. Core includes two maintenance visits per year.

Each visit includes base HVAC maintenance — a MERV 8 filter replacement, AC drain line flush, and algae prevention treatment — along with the scheduled maintenance and safety items for that quarter.

Premium and Complete also include a Home Health Report™ after each quarterly visit, while Core includes a basic visit summary. For homeowners who want more frequent HVAC upkeep, we offer monthly or bi-monthly HVAC add-ons.

Do you provide a report after each visit?

Yes. Home Health Reports™ are included with our Premium and Complete plans after each quarterly maintenance visit, plus certain add-on services. You’ll also receive an annual summary at the end of the cycle.

What happens if you find an issue?

If we identify a concern during a service visit, the issue will be documented and explained in clear, simple terms. Depending on your selected plan, the concern may be included in your Home Health Report™ or visit summary so you have a record of what was observed.

We perform the maintenance and safety services included in your selected plan and any approved add-on services. We do not perform licensed trade repairs as part of a standard service visit unless specifically stated through an approved vendor or contractor arrangement.

If specialized work is needed or recommended by us, we can help identify the recommended next step and coordinate your project with one of our licensed professional vendors through our approved network.

Do you work with landlords and property managers?

Yes. We support homeowners, landlords, and property managers who want routine visibility, maintenance documentation, and a better record of property conditions over time.

Which plan is best for landlords?

For most landlords, we recommend the Premium plan because it provides quarterly service, routine HVAC care, scheduled maintenance and safety checks through the Quarterly Maintenance Cycle™, and ongoing documentation through the Home Health Report™.

For rental properties or peace of mind, we also recommend adding the monthly or bi-monthly AC service. This helps keep filters changed, drain lines flushed, and algae prevention treatment on a consistent schedule.

For landlords with rental properties, multiple AC systems, older homes, or properties that need a higher level of oversight, the Complete plan may be the better fit. This plan includes additional coverage through Aerial Ops™, our aerial roof assessment service, which helps provide a broader view of the home’s exterior condition and supports better long-term documentation.

Can I choose my own vendor?

Absolutely. Members are always free to choose their own vendor.

If you choose to have us coordinate the project through an approved partner, we serve as the homeowner’s point of contact, advocate, and liaison. The project is coordinated, documented, and added to the Home Health Report™ as part of your home’s ongoing living record.

Is an annual commitment required?

Our plans are built around a 12-month maintenance cycle because home maintenance works best when it is tracked over time. Some plans may be billed monthly, but the service is designed as a year-round maintenance program. Complete requires an annual commitment. Core and Premium may be available with monthly billing depending on property type, service area, and selected visit frequency.

What areas do you service?

We serve Miami-Dade, Broward, and Palm Beach Counties.

How do I get started?

Use the Get Started link to submit your information, or call 754-238-2308. A team member will follow up to discuss your home, service needs, and plan options.

Still have questions?

We can walk you through what fits your home and what should be handled by a specialized professional.

Get Started